Luvo Privacy Policy

This policy explains what the Luvo mobile app (the “App”) collects, how we use it, and your choices. Luvo is operated by Elvar Systems Ltd (“we”, “us”), registered in the United Kingdom. For our company-wide privacy policy, see elvarsystems.co.uk/privacy.

1. What we collect

Account. When you sign in we receive your email address (and, if you use Apple or Google sign-in, the basic profile info those services share with us — typically a name and an opaque user ID).

Trips. The destinations, pitches, votes, costs and itinerary items you and your group enter into the App.

Device data. Crash reports and basic analytics (screen viewed, app version, OS version) to keep the app reliable.

2. What we don’t collect

We don’t access your contacts, photos library, microphone or precise location unless you explicitly grant permission for a feature that needs it. We don’t track you across other apps or websites. We don’t sell personal data.

3. Sharing within your group

Anything you post into a trip is visible to other members of that trip. That’s the point. We do not share your trip content with anyone outside the trip.

4. Service providers

We use a small set of trusted providers to operate the App: Supabase (database and authentication), Sentry (crash reports), and PostHog (privacy-preserving product analytics). They process your data on our behalf, under contract.

5. Your rights

Under the UK GDPR you have the right to access, rectify, erase, restrict, port and object to processing of your personal data. You can delete your account inside the App, which removes your personal data from our active systems. To exercise any other right, email contact@elvarsystems.co.uk.

6. Children

Luvo is not directed at children under 13 and we do not knowingly collect data from them.

7. International transfers

Our service providers may store data in the EU, UK, or US. Where data leaves the UK, we rely on the UK Addendum to the EU’s Standard Contractual Clauses to protect it.

8. Changes

If we make material changes, we’ll let you know in the App before they take effect.

9. Contact

The data controller is Elvar Systems Ltd. Contact us at contact@elvarsystems.co.uk. You have the right to complain to the UK Information Commissioner’s Office at ico.org.uk.